Archive for May, 2008

Help Desk Time!

In honor of my past career on the other end of the Help Desk line, here are a few conversations over heard at a help desk (I think I actually was witness to a couple):

A customer couldn’t get on the Internet:

Helpdesk: “Are you sure you used the right password?”

Customer: “Yes I’m sure. I saw my colleague do it.”

Helpdesk: “Can you tell me what the password was?”

Customer: “Five stars.”


Helpdesk: “What kind of computer do you have?”

Customer: “A white one.”


Customer: “Hi, this is Rose. I can’t get my diskette out.”

Helpdesk: “Have you tried pushing the button?”

Customer: “Yes, sure, it’s really stuck.”

Helpdesk: “That doesn’t sound good; I’ll make a note.”

Customer: “No… wait a minute… I hadn’t inserted it yet… it’s still on my desk… Sorry…”


Helpdesk: “Click on the ‘My Computer’ icon on to the left of the screen.”

Customer: “Your left or my left?”


Helpdesk: “Good day. How may I help you?”

Male customer: “Hello, I can’t print.”

Helpdesk: “Would you click on start for me and…”

Customer: “Listen pal; don’t start getting technical on me! I’m not Bill Gates, you know!”


Customer: “Hi, good afternoon, this is Martha, I can’t print. Every time I try, it says, ‘Can’t find printer’. I’ve even lifted the printer and placed it in front of the monitor, but the computer still says it can’t find it.”


Customer: “I have problems printing in red.”

Helpdesk: “Do you have a color printer?”

Customer: “Aaaah… Thank you.”


Customer: “My keyboard is not working anymore.”

Helpdesk: “Are you sure it’s plugged into the computer?”

Customer: “No. I can’t get behind the computer.”

Helpdesk: “Pick up your keyboard and walk 10 paces back.”

Customer: “Okay.”

Helpdesk: “Did the keyboard come with you?”

Customer: “Yes.”

Helpdesk: “That means the keyboard is not plugged in. Is there another keyboard?”

Customer: “Yes, there’s another one here. Ahh, that one works!”


Helpdesk: “Your password is the small letter ‘a’ as in apple, a capital letter ‘V’ as in Victor, and the number ‘7’.”

Customer: “Is that ‘7’ in capital letters?”


Helpdesk: “What anti-virus program do you use?”

Customer: “Netscape.”

Helpdesk: “That’s not an anti-virus program.”

Customer: “Oh, sorry… Internet Explorer.”


Customer: “I have a huge problem. A friend has put a screensaver on my computer, but every time I move the mouse, it disappears!”


Helpdesk: “How may I help you?”

Customer: “I’m writing my first e-mail.”

Helpdesk: “Okay, and what seems to be the problem?”

Customer: “Well, I have the letter ‘a’ in the address, but how do I get the circle around it?”

(From our friends a


Happy Mother’s Day!

Proverbs 31:28

“Her children rise up and call her blessed; Her husband also…praises her.”

Plans? What Plans?

“In his heart a man plans his course, but the Lord determines his steps”
-Proverbs 16:9

Some of you may have been following my posts on this blog about the direction my life is heading. I have previously posted about feeling tugged by God to go in a different direction than I was headed in my career. I fully believed God was leading me to become a teacher, more specifically a High School Math teacher. That was my plan. So off I headed to school, again, squeezing it in between my time working and taking care of my family.

Well, here’s where the story takes a turn. God opened up an opportunity for me to teach at Mount Vernon Nazarene University as an adjunct Business instructor. I taught a class or two in the evenings as part of their AGS (Adult and Graduate Studies) program, and REALLY enjoyed it. However, I thought that was just God showing me that I was headed in the right direction as a teacher.

Then about 5 months ago, God said pretty clearly, “Ok, I have you ready now. Time to do what I want you to do.” A full time Assistant Professor of Management position opened up with MVNU and I was offered the position! What an amazing God we serve!

So I start my new position, career, and “ministry” on July 1 of this year, and can hardly wait. It is an exciting opportunity to use the talents God has given me to glorify him and also make an impact on so many people that go through the program.

I have heard it said, “If you want to make God laugh, tell Him your plans.” I think my good friend and AC180 partner Aaron is learning that lesson, as well as many others. It is an incredible lesson that some of us have to learn, that God does have a plan for us and we just need to seek out His plans and His will for all we do and the blessing will come as a Downpour! (Good Bible Study if you are looking for one – but that’s for another post…)

Stop and Pray

Let’s take advantage of our freedom to pray today for the leaders in our country, those serving in the armed forces, and the future of our country…

This Month’s Verse:

"For a child has been born for us, a son given to us; authority rests upon his shoulders; and he is named Wonderful Counselor, Mighty God, Everlasting Father, Prince of Peace."

-- Isaiah 9:6-7

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May 2008
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By James MacDonald

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