Archive for August, 2009

The “REAL” Hollywood Story

Lonely Goatherd

Lonely Goatherd

Ok, I admit it. I am not ashamed to say so. I grew up on it. I can quote many of the lines. Even sing all the songs. I enjoy The Sound of Music. And my girls think it is great too. On our Friday Night/Movie Night, it is one of the DVDs that is reached for more often than most. The Girls LOVE the Puppet scene (“The Lonely Goatherd”),  “So Long, Farewell,” and “My Favorite Things.”

But I also like to get the real scoop since I know Hollywood has always tended to embellish a little with their stories to sell tickets. I have always wondered things like, “where did they go after crossing the alps?” and “did Maria and Georg have any children of their own?” and “did the nuns really know to pull the distributor and wires on the cars?”

So I did some digging and found a pretty cool article from the magazine of the US National Archives, the Prologue, that gives a great detail of what really happened to Maria, Georg and the kids. Check it out:

http://www.archives.gov/publications/prologue/2005/winter/von-trapps.html

What are you really, politically speaking?

I found this interesting little “quiz” that is supposed to help you figure out where you “really stand” politically. It actually surprised me where I was placed. Not sure how only 10 little questions can tell you what you really are, but I guess I better start voting a little bit differently… (“Green Party,” anyone?)

http://www.theadvocates.org/quizp/index.html

Tears of the Saints

At our church, we are currently in a series about discipleship. We had a group go to Malawi, Africa to serve there, and it was a great reminder of the Great Commission. My father-in-law passed this on as a great reminder of the need for Christ among the nations.

“Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you.”   -Matthew 28:19

The Customer Service Quandry

I have had my share of time in a customer service/call center position and I have dealt with many “challenged” people in my time. So I must post these. I know these probably are NOT true, but having talked to similar people, all scenarios are quite possible and could have happened. VERY POSSIBLE.And they are funny…

Oh, if any of these were actually my readers, I apologize in advance and ask that you never call tech support again…

Enjoy!

” CALL CENTER ” CALLS
Customer:     “I’ve been calling 700-1000 for two days and can’t get through; can you help?”
Operator:     “Where did you get that number, sir?”
Customer:     “It’s on the door of your business.”
Operator:     “Sir, those are the hours that we are open.”
———————————————————————
Samsung Electronics

Caller:          “Can you give me the telephone number for Jack?”

Operator:     “I’m sorry, sir, I don’t understand who you are talking about.”

Caller:          “On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?”

Operator:      “I think it means the telephone plug on the wall.”

———————————————————————-
RAC Motoring Services

Caller: “Does your European Breakdown Policy cover me when I am traveling in Australia ?”
Operator:     “Does the product name give you a clue?”
———————————————————————-
Caller (enquiring about legal requirements while traveling in Europe )
“If I register my car in France , and then take it to England , do I have to change the steering wheel to the other side of the car?”
———————————————————————-
Directory Enquiries

Caller:  “I’d like the number of the Argo Fish Bar, please”
Operator: “I’m sorry, there’s no listing. Are you sure that the spelling is correct?”
Caller: “Well, it used to be called the Bargo Fish Bar but the ‘B’ fell off.”
———————————————————————-
Then there was the caller who asked for a knitwear company in Woven.
Operator:        “Woven? Are you sure?”
Caller:             “Yes. That’s what it says on the label — Woven in Scotland ”
———————————————————————-
On another occasion, a man making heavy breathing sounds  from phonebox
told a worried operator:
“I haven’t got a pen, so I’m steaming up the window to write the number on.”
———————————————————————-
Tech Support:  “I need you to right-click on the Open Desktop”
Customer:     “OK.”
Tech Support:  “Did you get a pop-up menu?”
Customer:     “No.”
Tech Support:  “OK. Right-Click again. Do you see a pop-up menu?”
Customer:   “No..”
Tech Support: “OK, sir. Can you tell me what you have done up until this point?”
Customer:    “Sure. You told me to write ‘click’ and I wrote ‘click’.”
———————————————————————-
Tech Support: “OK. At the bottom left hand side of your screen, can you see the ‘OK’ button displayed?”
Customer: “Wow! How can you see my screen from there?”
———————————————————————-
Caller:  “I deleted a file from my PC last week and I just realized that I need it. So, if I turn my system clock back two weeks will I get my file back again?”

———————————————————————-
This has to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is  a true story from the WordPerfect Helpline, which was transcribed from a recording monitoring the customer care department.. Needless to say the Help Desk employee was fired; however, he/she is currently suing the WordPerfect organization for “Termination without Cause.”

Actual dialogue of a former WordPerfect Customer Support employee.  (Now I  know why they record these conversations!):

Operator: “Ridge Hall, computer assistance; may I help you?”
Caller:     “Yes, well, I’m having trouble with WordPerfect.”
Operator:  “What sort of trouble??”
Caller: “Well, I was just typing along, and all of a sudden the words went away.”
Operator: “Went away?”
Caller:   “They disappeared.”
Operator:  “Hmm. So what does your screen look like now?”
Caller:    “Nothing.”
Operator: “Nothing??”
Caller:  “It’s blank; it won’t accept anything when I type.”
Operator:  “Are you still in WordPerfect, or did you get out??”
Caller:    “How do I tell?”
Operator: “Can you see the ‘C: prompt’ on the screen??”
Caller:  “What’s a sea-prompt?”
Operator: “Never mind, can you move your cursor around the screen?”
Caller:   “There isn’t any cursor; I told you, it won’t accept anything I type.”
Operator:    “Does your monitor have a power indicator??”
Caller:      “What’s a monitor?”
Operator:  “It’s the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it’s on??”
Caller:   “I don’t know.”
Operator:    “Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??”
Caller:   “Yes, I think so.”
Operator:  “Great. Follow the cord to the plug, and tell me if it’s plugged into the wall
Caller:  “Yes, it is.”
Operator:  “When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??”
Caller:   “No.”
Operator:   “Well, there are. I need you to look back there again and find the other cable.”
Caller:   “Okay, here it is.”
Operator:  “Follow it for me, and tell me if it’s plugged securely into the back of your computer.”
Caller:   “I can’t reach.”
Operator:   “OK. Well, can you see if it is??”
Caller:  “No.”
Operator: “Even if you maybe put your knee on something and lean way over??”
Calle   “Well, it’s not because I don’t have the right angle — it’s because it’s dark.”
Operator:  “Dark??”
Caller:   “Yes – the office light is off, and the only light I have is coming in from the window.”
Operator:  “Well, turn on the office light then.”
Caller:  “I can’t.”
Operator:  “No? Why not??”
Caller:  “Because there’s a power failure.”
Operator: “A power …. A power failure? Aha. Okay, we’ve got it licked now. Do you still have the boxes and manuals and packing stuff that your computer came in??”
Caller:  “Well, yes, I keep them in the closet.”
Operator:  “Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from.”
Caller:  “Really?  Is it that bad?”
Operator:  “Yes, I’m afraid it is.”
Caller: “Well, all right then, I suppose. What do I tell them??”
Operator:”Tell them you’re too stupid to own a computer!!!”


This Month’s Verse:

"For a child has been born for us, a son given to us; authority rests upon his shoulders; and he is named Wonderful Counselor, Mighty God, Everlasting Father, Prince of Peace."

-- Isaiah 9:6-7

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